Using Paythen: How to guides & FAQs about existing features
Paythen common features & workflows explained
Customer self-serve pages
Your company link lets your customers get the billing help they need 24 x 7
Update your business / company name in Paythen
How can my customers change their card or view their plan details and history?
Customer statuses in Paythen
Pausing a customer's payment plan or subscription in Paythen
Coupon codes & discount codes in Paythen
Custom fields in Paythen
URL parameters in Paythen
Date-based payment plans guide
Wait for it (Layaway) payment plans guide
Internal notes 📝
Offer plans in (almost) any currency with Paythen. Get easy to understand reports with currency conversions.
Let customers cancel their subscription or payment plan themselves.
Archive plans
Failed payments made easy
Payment methods: Apple Pay & Google Pay
Issuing Refunds
Page views, conversion rates & expected revenue per page view metrics in Paythen
Custom fields from Paythen are sent to your Stripe account as metadata
The dashboard overview report does not include any data from active "subscription" plans
Offers guide (early access)
Conversion rate in some plan reports showing N/A? Here's why.
Strong customer authentication (SCA) requirements in the EU
Current limitations for users in India (INR)
INR (India) accounts - collecting non-INR payments requires additional info
Customer's plan showing as "Cancelled" in Stripe even though you did not cancel the plan? Check and update these Stripe settings.
Change a customer's plan dates