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Using Paythen: How to guides & FAQs about existing features
Using Paythen: How to guides & FAQs about existing features
Paythen common features & workflows explained
21 articles in this collection
Written by
Roohbir Singh,
Livia Stanton,
and
Kritika Whitaker
What type of plans can I create in Paythen?
Four types - payment plans, subscriptions, pay your way plans (where your customers choose) and once-off charges
Written by
Livia Stanton
Updated over a week ago
Your company link lets your customers get the billing help they need 24 x 7
With your personalised, branded company link, your customers can change their billing info and get access to their unique self-serve link.
Written by
Kritika Whitaker
Updated over a week ago
Customer self-serve pages
Each of your customers gets a unique self-serve page where they can view and update their payment info, get receipts and more.
Written by
Roohbir Singh
Updated over a week ago
How can my customers change their card or view their plan details and history?
Your customers can change their card info and get all the info they need about their plan easily via their own secure link.
Written by
Kritika Whitaker
Updated over a week ago
Pausing a customer's payment plan or subscription in Paythen
Looking to pause a customer's payment plan or subscription indefinitely, till a future date or skip a payment? It's possible but limited.
Written by
Roohbir Singh
Updated over a week ago
Coupon codes & discount codes in Paythen
Paythen supports discount codes for all 4 plan types. There are some differences and limitations across each plan type.
Written by
Livia Stanton
Updated over a week ago
Let customers cancel their subscription or payment plan themselves.
You control this setting at a plan level for subscriptions, payment plans and pay your way plans. It is off by default.
Written by
Roohbir Singh
Updated over a week ago
Apple Pay & Google Pay with Paythen
Paythen supports Google Pay and Apple Pay for all plan types – one-off, payment plans and ongoing subscriptions.
Written by
Kritika Whitaker
Updated over a week ago
Archive plans
Any plan in Paythen can be archived/closed to prevent new sign ups. This has no impact on existing customers or reports.
Written by
Roohbir Singh
Updated over a week ago
Page views, conversion rates & expected revenue per page view metrics in Paythen
Paythen shows you unique page views for your plan payment pages as well as conversion rates and an expected revenue per page view metric.
Written by
Kritika Whitaker
Updated over a week ago
Custom fields in Paythen
Yes you can! Custom fields let you collect additional info while seamlessly integrating into the payment page.
Written by
Roohbir Singh
Updated over a week ago
Failed payments made easy
Paythen makes it easy for you to stay on top of failed payments while helping you reduce manual admin by automatically emailing customers.
Written by
Livia Stanton
Updated over a week ago
Custom fields from Paythen are sent to your Stripe account as metadata
For additional context, Paythen sends any custom fields on a plan as metadata to your Stripe account. You can also use this in integrations.
Written by
Livia Stanton
Updated over a week ago
Strong customer authentication (SCA) requirements in the EU
Paythen is fully compatible with all requirement for SCA under the PSD2 directive in the EU.
Written by
Kritika Whitaker
Updated over a week ago
URL parameters in Paythen
You can pre-fill fields including visible and invisible custom fields in your Paythen payment pages.
Written by
Roohbir Singh
Updated over a week ago
Issuing Refunds
Refunds can be made easily via your Stripe dashboard.
Written by
Roohbir Singh
Updated over a week ago
Offer plans in (almost) any currency with Paythen. Get easy to understand reports with currency conversions.
Accept payments in any currency you want. We'll automatically show you reports in the plan currency and your currency.
Written by
Kritika Whitaker
Updated over a week ago
INR (India) accounts - collecting non-INR payments requires additional info
The Indian government requires additional info to be collected for non INR payments. Paythen will soon support this requirement.
Written by
Roohbir Singh
Updated over a week ago
Current limitations for users in India (INR)
Stripe users in India cannot accept payments in any currency other than INR due to legal restrictions. We are working to resolve this.
Written by
Roohbir Singh
Updated over a week ago
The dashboard overview report does not include any data from active "subscription" plans
The subscription plan type has no end date so it is currently not included in the overall reports on the dashboard.
Written by
Livia Stanton
Updated over a week ago
Conversion rate in some plan reports showing N/A? Here's why.
The view count, and related conversion rate in your plan reports is intended as a guide but cannot be 100% accurate.
Written by
Kritika Whitaker
Updated over a week ago