Using Paythen: How to guides & FAQs about existing features

What type of plans can I create in Paythen?

Four types - payment plans, subscriptions, pay your way plans (where your customers choose) and once-off charges

Written by Livia Stanton
Updated over a week ago

Your company link lets your customers get the billing help they need 24 x 7

With your personalised, branded company link, your customers can change their billing info and get access to their unique self-serve link.

Written by Kritika Whitaker
Updated over a week ago

Customer self-serve pages

Each of your customers gets a unique self-serve page where they can view and update their payment info, get receipts and more.

Written by Roohbir Singh
Updated over a week ago

How can my customers change their card or view their plan details and history?

Your customers can change their card info and get all the info they need about their plan easily via their own secure link.

Written by Kritika Whitaker
Updated over a week ago

Pausing a customer's payment plan or subscription in Paythen

Looking to pause a customer's payment plan or subscription indefinitely, till a future date or skip a payment? It's possible but limited.

Written by Roohbir Singh
Updated over a week ago

Coupon codes & discount codes in Paythen

Paythen supports discount codes for all 4 plan types. There are some differences and limitations across each plan type.

Written by Livia Stanton
Updated over a week ago

Let customers cancel their subscription or payment plan themselves.

You control this setting at a plan level for subscriptions, payment plans and pay your way plans. It is off by default.

Written by Roohbir Singh
Updated over a week ago

Apple Pay & Google Pay with Paythen

Paythen supports Google Pay and Apple Pay for all plan types – one-off, payment plans and ongoing subscriptions.

Written by Kritika Whitaker
Updated over a week ago

Archive plans

Any plan in Paythen can be archived/closed to prevent new sign ups. This has no impact on existing customers or reports.

Written by Roohbir Singh
Updated over a week ago

Page views, conversion rates & expected revenue per page view metrics in Paythen

Paythen shows you unique page views for your plan payment pages as well as conversion rates and an expected revenue per page view metric.

Written by Kritika Whitaker
Updated over a week ago

Custom fields in Paythen

Yes you can! Custom fields let you collect additional info while seamlessly integrating into the payment page.

Written by Roohbir Singh
Updated over a week ago

Failed payments made easy

Paythen makes it easy for you to stay on top of failed payments while helping you reduce manual admin by automatically emailing customers.

Written by Livia Stanton
Updated over a week ago

Custom fields from Paythen are sent to your Stripe account as metadata

For additional context, Paythen sends any custom fields on a plan as metadata to your Stripe account. You can also use this in integrations.

Written by Livia Stanton
Updated over a week ago

Strong customer authentication (SCA) requirements in the EU

Paythen is fully compatible with all requirement for SCA under the PSD2 directive in the EU.

Written by Kritika Whitaker
Updated over a week ago

URL parameters in Paythen

You can pre-fill fields including visible and invisible custom fields in your Paythen payment pages.

Written by Roohbir Singh
Updated over a week ago

Issuing Refunds

Refunds can be made easily via your Stripe dashboard.

Written by Roohbir Singh
Updated over a week ago

Offer plans in (almost) any currency with Paythen. Get easy to understand reports with currency conversions.

Accept payments in any currency you want. We'll automatically show you reports in the plan currency and your currency.

Written by Kritika Whitaker
Updated over a week ago

INR (India) accounts - collecting non-INR payments requires additional info

The Indian government requires additional info to be collected for non INR payments. Paythen will soon support this requirement.

Written by Roohbir Singh
Updated over a week ago

Current limitations for users in India (INR)

Stripe users in India cannot accept payments in any currency other than INR due to legal restrictions. We are working to resolve this.

Written by Roohbir Singh
Updated over a week ago

The dashboard overview report does not include any data from active "subscription" plans

The subscription plan type has no end date so it is currently not included in the overall reports on the dashboard.

Written by Livia Stanton
Updated over a week ago

Conversion rate in some plan reports showing N/A? Here's why.

The view count, and related conversion rate in your plan reports is intended as a guide but cannot be 100% accurate.

Written by Kritika Whitaker
Updated over a week ago