To issue refunds to customers for non-disputed payments, you need to do so via your Stripe dashboard, not through Paythen. Our goal with Paythen is to offer you the most value, features and functionality that adds to and compliments what Stripe does instead of replacing everything. While refunds is something that will be available directly through your Paythen dashboard soon, at this point, you need to go into your Stripe dashboard to issue a refund.

From the Stripe Dashboard

  1. Find the charge to be refunded in the Payments overview page.

  2. Click the ••• icon to the right of the charge and select Refund charge.

  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.

  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

  5. Click Refund.

  6. If you have the "Refund email" on via your Stripe settings, a notification will be sent to your customer

👉 Note: Stripe does not refund you the fees on the original transaction. Before you refund the full amount to your customers, consider this and decide whether you'd like to absorb the fee and issue a full refund, or refund your customers the amount with the fees deducted. This depends on your personal preferences and business policies.

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