Customers sometimes need a break from their payment plans or subscriptions for a variety of reasons. You can now easily pause and resume any active plans via your Paythen dashboard. Just find the relevant customer in Paythen and then click on the "Pause plan" option on the more menu or in the admin controls if you're viewing the customer page.
When you're ready to resume, just click the "Resume plan" button. If customers with overdue payments are paused, all scheduled retries are stopped immediately.
Once you resume a customer's plan, if any milestones have been skipped and need to be charged or the customer's plan needs to be extended to make up for those, please reach out us via the chat icon and we'll need to assist with that.